Shipping & Returns

Payment Terms

  • All products that are sold by Audio Illumination must be paid for in full at the time of purchase.
  • Payment can be made in full by credit card, pre paid debit card and gift card only.
  • Shipping charges are non-refundable in the event of products return unless products are found to be defective after testing and inspection by Audio Illumination.

Freight Terms

Freight will be prepaid by Audio Illumination on orders placed and paid for on our website.

Order Discount

Volume discounts are available on lager orders.


  • Due to fluctuating material costs, prices are subject to change at any time without notice.
  • In the event of a price increase, Audio Illumination will ship any order that has been accepted before the price increase at the lower price.

Shipping Lead Times

  • Shipping lead times for non-stock items may be up to or exceed 3-4 weeks.

Order Cancellations and Changes

  • Orders for in-stock items may be cancelled, without charges, prior to shipment
  • Custom orders and all non-stock items are non-cancellable, non-refundable, and non-returnable.
  • No exceptions to the policy will be made.

Return Policy

Product may be returned to Audio Illumination that meets the following requirements

  • In order to begin the return process, please contact Audio Illumination at .
  • Returned products must have prior authorization including a Return Goods Authorization (RGA) Number, before it can be returned.
  • No return will be processed without returned product and copies of the purchase invoice and RGA.
  • All products must be in the original unopened carton.
  • All products must be free of any and all damage or will not be accepted for return.
  • All products must be in working order and original and re-saleable condition.
  • All products returned after 30 days are subject to a restocking fee.
  • All products must be prepaid freight when returned or will not be accepted.
  • When returning product, use a carrier that has tracking capabilities.
  • No returns will be accepted after 45 days of purchase.
  • All shortages and damaged products must be reported within 5 days of receipt of products or will not be honored.
  • Shipping charges are non-refundable.
  • Credit from a return will be determined after the return product is inspected.
  • Tampering or altering with any Audio Illumination products or any accessories purchased in anyway voids all ETL listings and will also void all Audio Illumination. products warranty policies of tampered products and will deem them non returnable and non refundable.

State Sales Tax - Illinois Only

State sales taxes are charged on all orders shipped within Illinois. Orders that are tax- exempt for resale or exempt organizations will be accepted but not processed until a valid tax certificate is required. Fax or emailed the valid certificate to

Audio Illumination